Privacy Policy

Last Updated: July 3, 2026

Introduction

This Privacy Policy explains how ECOMORRA OÜ (Company Registration No. 17521370), operating www.velvetcharm.store ("we," "us," or "our"), collects, uses, stores, and protects your personal information when you visit our website ("Site") or purchase our products.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.

By using this Site, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Order information
  • Payment details (processed securely through our payment providers)

Automatically Collected Information

When you browse our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the Site
  • Referral URLs

Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website performance.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Manage your account
  • Respond to inquiries
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails when you have provided consent

Cookies

Our Site uses cookies to:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing performance

You can disable cookies through your browser settings; however, some features of the Site may not function properly.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties including:

  • Payment service providers
  • Shipping and courier companies
  • Website hosting providers
  • Analytics providers
  • Email service providers
  • Government authorities where legally required

All third parties process your data only for the services they provide and are required to protect your information.

Payment Processing

Payments are processed securely by trusted third-party payment providers.

We do not store your complete payment card information on our servers.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes

Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure.

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to service providers located outside the European Economic Area (EEA).

Where required, we ensure appropriate safeguards are in place in accordance with GDPR.

Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

Children's Privacy

Our products are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on this page with the updated revision date.

Contact Information

ECOMORRA OÜ
Company Registration No. 17521370

Email: support@velvetcharm.store
Address: Peterburi tee 53, 11415 Tallinn, Harju County, Estonia
Phone: +372 5368 7288