Refund and Returns Policy

Last Updated: July 3, 2026

Our Return Policy

At Velvet Charm, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date you receive your item.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with the original packaging whenever possible.
  • Include all original accessories, labels, and tags.

Items that have been worn, damaged, altered, or used beyond normal inspection cannot be returned unless they arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as Final Sale, where permitted by applicable law.
  • Products damaged through misuse, accidents, or improper care.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and its packaging.

Once reviewed, we will offer a replacement, refund, or another appropriate resolution.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our mistake or a defective item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you may return it after delivery in accordance with this Refund and Returns Policy.

How to Request a Return

To begin the return process, please contact our customer support team and provide your order details.

Email: support@velvetcharm.store

Contact Information

ECOMORRA OÜ
Company Registration No. 17521370

Email: support@velvetcharm.store
Address:
Peterburi tee 53
11415 Tallinn
Harju County
Estonia

Phone: +372 5368 7288