Shipping Policy

Last Updated: July 3, 2026

Order Processing

At Velvet Charm, we aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to most countries worldwide. If shipping is unavailable for your location, you will be notified during checkout or contacted by our support team.

Estimated Delivery Times

  • Europe: 5–10 business days
  • North America: 7–15 business days
  • Asia: 7–15 business days
  • Australia & Oceania: 10–20 business days
  • Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary depending on customs clearance, weather conditions, local postal services, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and the selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Velvet Charm is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

Contact Information

If you have any questions regarding shipping, please contact us:

ECOMORRA OÜ
Company Registration No. 17521370

Email: support@velvetcharm.store
Address:
Peterburi tee 53
11415 Tallinn
Harju County
Estonia

Phone: +372 5368 7288